#Contact southwest airlines complaint update

If you are facing any issues while making a reservation with Southwest Airlines and looking to speak with the live person of Southwest Airlines. Southwest has said it's experiencing a backlog of complaints, and it unfortunately could take a while for all issues to get sorted out.How do I speak to a live person at Southwest Airlines? If you were one of the thousands stranded by Southwest this holiday season, follow the above steps to ensure you get your money back.Īfter that: Sit tight. Should you run into issues receiving reimbursement for your expenses from Southwest, check to see if the credit card you used to book your flight offers any travel insurance protections. Check your credit card for travel protectionsĪfter you've communicated your issues to the airline directly, remember that several credit cards also offer travel insurance protections for trip delays, baggage delays, trip cancellations and trip interruptions for just these types of situations. The DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and send consumers written responses within 60 days. If you've filed your complaint and are still waiting after a few weeks, you might consider filing a consumer complaint with the Department of Transportation.

#Contact southwest airlines complaint update

We don't yet know how long it will take Southwest to process all the refunds, but we will update the story as we get more information. For those costs, email Southwest directly with your request and attach copies of your expenses for review. Southwest will also honor 'reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines)' incurred by cancellations, per its website. 'This means Southwest must provide refunds within seven business days if a passenger paid by credit card, and within 20 days if a passenger paid by cash, check, or other means.'īe sure to monitor your email for your codes. 'Under the law, Southwest must provide prompt refunds when a carrier cancels a passenger's flight or makes a significant change in the flight, regardless of the reason, unless the passenger accepts rebooking,' Buttigieg said in a Dec. To do so, complete an online form with your name and reservation confirmation number, after which you should expect to promptly receive your refund.

2, 2023, are eligible to request a refund of their unused ticket to the original form of payment. How do I get a refund from Southwest Airlines?Īccording to Southwest, passengers whose flights were 'canceled or significantly delayed' beginning Dec. If you were one of the thousands stranded, here's how you can get your money back.

Other costs will be handled on a case-by-case basis, per the airline. 30, 2022, marked the first day since Christmas that Southwest Airlines didn't cancel a double-digit percentage of its flights, a number that CEO Bob Jordan attributed to 'an unprecedented storm for all airlines' in an interview with 'Good Morning America.' More than 15,000 Southwest flights were canceled, leaving thousands more travelers in the lurch during the year's busiest travel season.Įven so, Department of Transportation Secretary Pete Buttigieg disputed this, tweeting that the Southwest cancellations were 'not weather related,' and as such, the company is required to cover not only the cost of airfare but of meals, transportation and hotels if you were stranded away from home.ĭespite its original statement, the Fort Worth, Texas-based airline has pledged to refund its customers for canceled flights and expenses such as rental cars, hotels and airfare booked through other airlines. Were your big holiday travel plans canceled, delayed or otherwise disrupted due to Southwest's operational meltdown? If so, you're not alone.ĭec.